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L
A R G E F O R M A T S O L U T I O N S |
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| Analog
Copiers |
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| Digital
Plotter Copier |
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| Digital
Plotter/Printer/Copier/Scan-to-File |
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| Plotters
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S
M A L L F O R M A T S O L U T I O N S |
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F
M S U P P O R T P R O G R A M |
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| Program
Basics |
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TORRENCE'S FM SUPPORT PROGRAM IS A COMPREHENSIVE SERVICE
DESIGNED TO PROVIDE CUSTOMERS WITH A COMPLETE EQUIPMENT
SOLUTION FOR ONE MONTHLY CHARGE. THIS IS A CUSTOMIZED
PROGRAM SPECIFIC TO EACH USER'S NEEDS AND CAN INCLUDE;
EQUIPMENT, TONER/INK, MEDIA, FULL SERVICE PLAN, AND DELIVERY.
THIS PROGRAM IS AVAILABLE FOR NEW EQUIPMENT INSTALLATIONS
AS WELL AS EXISTING INSTALLATIONS OF OCE AND HEWLETT PACKARD
PRODUCTS. FOR MORE INFORMATION ABOUT TORRENCE'S FM SUPPORT
PROGRAM, CONTACT ONE OF OUR ACCOUNT
REPRESENTATIVES. |
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E
Q U I P M E N T S E R V I C E S U P P O R T P
R O G R A M S |
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| Equipment
Service Support Programs |
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TORRENCE IS A FULLY ACCREDITED SERVICING REPRESENTATIVE
FOR OCE LARGE FORMAT ENGINEERING IMAGING SYSTEMS AND THE
DESIGNJET LINE OF PRINTERS FROM HEWLETT PACKARD. OUR TECHNICIANS
HAVE UNDERGONE THE SAME TRAINING CURRICULUM AND TESTING
AS THE MANUFACTURER'S TECHNICAL PERSONNEL. IN MANY CASES
OUR TECHNICIANS HAVE MORE EXPERIENCE WITH THE LINE OF
PRODUCTS WE SUPPORT THAN THE MANUFACTURER'S OWN PERSONNEL.
THIS CAN BE ATTRIBUTED TO THE FACT THAT THE MANUFACTURER'S
PERSONNEL ARE TYPICALLY RESPONSIBLE FOR MAINTAINING A
BROADER RANGE OF PRODUCTS.
TORRENCE TAKES PRIDE IN MAINTAINING THE HIGHEST LEVEL
OF SERVICE SUPPORT POSSIBLE. IN ADDITION TO OUR QUALITY
TRAINED PERSONNEL, WE INVENTORY MOST OF THE REQUIRED REPLACEMENT
PARTS FOR THE PRODUCTS WE SUPPORT. ALSO, AS PART OF EVERY
SERVICE CONTRACT TORRENCE PROVIDES PREVENTIVE MAINTENANCE
SERVICE ON EQUIPMENT TO ENSURE MAXIMUM UPTIME. ADDITIONALLY,
IF YOUR PRINTERS BECOME INOPERABLE WHILE UNDER CONTRACT,
TORRENCE WILL PROVIDE SUPPORT PRINTING SERVICE ON OUR
SHOP EQUIPMENT TO ASSURE YOUR NEEDS ARE ALWAYS MET. |
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S
O F T W A R E |
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