TORRENCE
IS A FULLY ACCREDITED SERVICING REPRESENTATIVE FOR OCE
LARGE FORMAT ENGINEERING IMAGING SYSTEMS AND THE DESIGNJET
LINE OF PRINTERS FROM HEWLETT PACKARD. OUR TECHNICIANS
HAVE UNDERGONE THE SAME TRAINING CURRICULUM AND TESTING
AS THE MANUFACTURER'S TECHNICAL PERSONNEL. IN MANY CASES
OUR TECHNICIANS HAVE MORE EXPERIENCE WITH THE LINE OF
PRODUCTS WE SUPPORT THAN THE MANUFACTURER'S OWN PERSONNEL.
THIS CAN BE ATTRIBUTED TO THE FACT THAT THE MANUFACTURER'S
PERSONNEL ARE TYPICALLY RESPONSIBLE FOR MAINTAINING A
BROADER RANGE OF PRODUCTS.
TORRENCE PRIDES ITSELF ON MAINTAINING THE HIGHEST LEVEL
OF SERVICE SUPPORT POSSIBLE. IN ADDITION TO OUR QUALITY
TRAINED PERSONNEL. WE INVENTORY MOST ALL OF THE REQUIRED
REPLACEMENT PARTS FOR THE PRODUCTS WE SUPPORT. ALSO, AS
PART OF EVERY SERVICE CONTRACT, TORRENCE PROVIDES PREVENTIVE
MAINTENANCE SERVICE ON EQUIPMENT TO ENSURE MAXIMUM UPTIME.
ADDITIONALLY, IF YOUR PRINTERS BECOME INOPERABLE WHILE
UNDER CONTRACT, TORRENCE WILL PROVIDE SUPPORT PRINTING
SERVICE ON OUR SHOP EQUIPMENT TO ASSURE YOUR NEEDS ARE
ALWAYS MET.
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E R V I C E & R E P A I R
S U P P O R T |
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| Equipment
Service & Repair |
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OUR TECHNICAL SERVICES STAFF IS READY TO PROVIDE THE VERY
BEST IN EQUIPMENT MAINTENANCE. TO SCHEDULE SERVICE, OR
TO ORDER EMERGENCY REPAIR PLEASE CONTACT OUR EQUIPMET
SERVICE MANAGER.
Andre Rutland, Senior Service Technician
Phone: 704-333-3009
Email: andre1@torrencegfx.com
Darnell Palmer, Service Technician
Phone: 704-333-3009
Email: darnell@torrencegfx.com
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O F T W A R E & F I L E S
U P P O R T |
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| Electronic
Data Preparation & Software Issues
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FOR ASSISTANCE WITH SOFTWARE PRODUCTS, WEB APPLICATIONS,
AND/OR ELECTRONIC FILE PREPARATION PLEASE CONTACT THE
FOLLOWING:
Peter Zimmer, Document Manager
Phone: 704-333-3009
Email: peter@torrencegfx.com
Jason Bobo, Production Manager
Phone: 704-333-3009
Email: jason@torrencegfx.com
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I L E D O W N L O A D S |
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| Download
Forms, Drivers, Tools, and Software |
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FEEL
FREE TO DOWNLOAD ANY OF THE FOLLOWING TO ADD CONVENIENCE
TO YOUR BUSINESS:
Torrence Forms
PRODUCTION ORDER FORM > > >
GRAPHICS ORDER FORM > > >
APPLICAITON FOR CREDIT > > >
Product Reference
HP DESIGNJET PLOTTER INK REFERENCE > >
>
Print Drivers
OCE
REPRODESK & HDI DRIVERS > > >
Client Tools
OCE
CLIENT TOOLS > > >
Software
BLUEBEAM
(30 DAY FREE TRIAL) > > >
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U S T O M E R SALES S U P P O R T |
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| Assistance
With Products & Service Plans |
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CONTACT A TORRENCE SALES REPRESENTATIVE TODAY FOR INFORMATION
ABOUT ANY OF OUR PRODUCTS, SERVICES OR MAINTAINANCE PLANS:
Jeff Hamrick, Branch Manager
Phone: 704-333-3009
Email: jeff@torrencegfx.com
Daniel Torres, Account Manager
Phone: 704-333-3009
Email: dtorres@torrencegfx.com
Shawn Dees, Account
Manager
Phone: 704-333-3009
Email: sdees@torrencegfx.com
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